Statewide Helpline Resources
Statewide Helpline Information and Shared Practices 
Includes lots of information about the components of the Statewide Helpline that are shared by all centers and also agreed upon guidance.  This living document is continually edited and updated.

Maine Sexual Assault Support Centers Operating a 24-hr Helpline - Cheat Sheet (edited for Helpline Pilot 2.0)
This document lists each center's service area (counties and towns) and includes hospitals and incarceration settings. 

Maine Statewide Helpline One-Page Chart with Nationwide Account Numbers (edited for Helpline Pilot 2.0)
A quick reference graphic for staff and volunteer helpline advocates.

Nationwide Answering Service Protocols-UPDATED 2023 ​(see the amendment to these protocols below for the Helpline Pilot 2.0)

Helpline 2.0 Nationwide Protocol Amendment

Addressing Issues with Nationwide Answering Service 
A quick reference one-pager for staff and volunteer advocates.

Statewide Helpline Workgroup
This is an ongoing monthly workgroup for center staff who manage and/or oversee helpline operations at their local center.  Meetings occur on the third Wednesday of the month from 2:30p to 3:30p and are facilitated by the Intervention Coordinator at MECASA.​
Workgroup Description
Meeting Notes
Meeting Zoom Link
​Remaining 2024 meeting dates:
September 18th, October 16th, November 20th, & December 18th