Helpline Workgroup Meetings
This is an ongoing monthly meeting for center staff who manage and/or oversee Helpline operations at their local center.  Meetings occur on the third Wednesday of the month from 2:30p to 3:30p and are facilitated by the Intervention Coordinator at MECASA.
FY 2022 Meeting Notes
Meeting Zoom Link
​2022 Upcoming Meeting Dates
July 20th, 2:30-3:30
August 17th, 2:30-3:30
September 21st, 2:30-3:30
October 19th, 2:30-3:30
November 16th, 2:30-3:30
December 21st, 2:30-3:30
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Statewide Helpline Resources
Statewide Helpline Information Working Document
Maine Sexual Assault Support Centers Operating a 24-hr Helpline - Hospitals, Counties & Towns Served
Maine Statewide Helpline One-Page Chart with Nationwide Account Numbers
Helpline Volunteer Recruitment Ideas (also, see the Volunteer Recruitment section of the Advocate Training page in this Toolkit)

Information on Managing Challenging or Inappropriate Calls
From SAC&SC - Prank Calls, Frequent Callers and Challenging Calls
From SAPARS - Managing Challenging Calls
​From SAPARS - ​Grounding Techniques
From SAPARS - ​Suggestions and Helpful Reminders
From SAPARS - ​Assessment Questions When Interacting With the People We Serve