MECASA TOOLKIT
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    • The Maine CACs
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  • Home
  • MECASA
    • Our Role >
      • Products & Programs
      • Training
    • Our Staff
    • Where We Represent
    • Our Annual Plan
    • MECASA Reports
    • Give MECASA Feedback!
  • General
    • Supervision & Remote Staff
    • Self Care & Vicarious Trauma
    • Outcomes, Data, & Evaluation
    • Communication & Awareness
    • Upcoming Trainings & Calls
    • Training & Facilitation
    • Grants
  • Prevention
    • Prevention Orientation
    • Children’s Safety Partnership
    • Youth & Schools
    • Professionals & Community Education/Training
    • Assessment & Evaluation
    • Curriculum Work Group
  • Intervention
    • Survivor Resources >
      • Questions & Answers
      • Story Telling
      • Healing Journey
      • Safety & Privacy
      • Navigating Services
      • Podcasts
    • Basic Needs
    • Health & Justice
    • Stalking
    • Support Groups
    • Advocate Training
    • Trafficking & Exploitation
    • Facilitating SARTs
    • Statewide Training Materials
    • Statewide Helpline
    • Helpline Volunteer Recruitment & Management
    • Crisis Intervention & Mental Health Support
  • Culturally & Community Specific
    • Campus & K-12 Title IX
    • Disability Rights & Resources
    • Language Access
    • Rural
    • LGBTQIA2+
    • PREA & Incarceration
    • Faith-based Communities
    • Older Adults
    • Military & Veterans
  • CAC
    • The Maine CACs
    • Protocols, Policies, & Guidelines
    • MDT Resources
    • Further Reading

Statewide Helpline

Statewide Helpline Workgroup Meetings

​This is an ongoing monthly meeting for center staff who manage and/or oversee Helpline operations at their local center.  Meetings occur on the third Wednesday of the month from 2:30p to 3:30p and are facilitated by the Intervention Coordinator at MECASA.
Meeting Notes
Meeting Zoom Link
​
2023 Meeting Dates
February 15th, 2:30-3:30
March 15th, 2:30-3:30
April 19th, 2:30-3:30
May 17th, 2:30-3:30
June 21st, 2:30-3:30
July 19th, 2:30-3:30
August (no meeting)
September 20th, 2:30-3:30
October 18th, 2:30-3:30
November 15th, 2:30-3:30
December 20th, 2:30-3:30


Statewide Helpline Resources

Statewide Helpline Information Working Document
Includes lots of information about the components of the Statewide Helpline that are shared by all centers and also agreed upon guidance.  This document will be updated when there are changes and as more shared guidance is developed.

Maine Sexual Assault Support Centers Operating a 24-hr Helpline - Hospitals, Counties & Towns Served
Outlines each of the centers respective service areas, the hospitals they serve and the center helpline contacts.

Maine Statewide Helpline One-Page Chart with Nationwide Account Numbers
A quick reference graphic for staff and volunteer helpline advocates.

Center Helpline Schedule Overview
A quick look at how individual centers schedule staff and volunteers for the Helpline

RAINN Affiliate Call Reports

About the call reports
Fall 2022 Call Report

Information on Managing Challenging or Inappropriate Calls
From SARSSM: Spreadsheet Template to Track Callers
From SAPARS - Managing Challenging Calls
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From SAPARS - ​Grounding Techniques
From SAPARS - ​Suggestions and Helpful Reminders
From SAPARS - ​Assessment Questions When Interacting With the People We Serve
From SAC&SC - Prank Calls, Frequent Callers and Challenging Calls
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Looking for the Maine Coalition Against Sexual Assault? Head to mecasa.org.