Statewide Helpline Workgroup Meetings
This is an ongoing monthly meeting for center staff who manage and/or oversee Helpline operations at their local center. Meetings occur on the third Wednesday of the month from 2:30p to 3:30p and are facilitated by the Intervention Coordinator at MECASA.
Workgroup Description
Meeting Notes
Meeting Zoom Link
2023 Meeting Dates
June 21st, 2:30-3:30
July 19th, 2:30-3:30
August (no meeting)
September 20th, 2:30-3:30
October 18th, 2:30-3:30
November 15th, 2:30-3:30
December 20th, 2:30-3:30
This is an ongoing monthly meeting for center staff who manage and/or oversee Helpline operations at their local center. Meetings occur on the third Wednesday of the month from 2:30p to 3:30p and are facilitated by the Intervention Coordinator at MECASA.
Workgroup Description
Meeting Notes
Meeting Zoom Link
2023 Meeting Dates
June 21st, 2:30-3:30
July 19th, 2:30-3:30
August (no meeting)
September 20th, 2:30-3:30
October 18th, 2:30-3:30
November 15th, 2:30-3:30
December 20th, 2:30-3:30
Statewide Helpline Resources
Statewide Helpline Information and Shared Practices
Includes lots of information about the components of the Statewide Helpline that are shared by all centers and also agreed upon guidance. This document will be updated when there are changes and as more shared guidance is developed.
Maine Sexual Assault Support Centers Operating a 24-hr Helpline - Hospitals, Counties & Towns Served
Outlines each of the centers respective service areas, the hospitals they serve and the center helpline contacts.
Maine Statewide Helpline One-Page Chart with Nationwide Account Numbers
A quick reference graphic for staff and volunteer helpline advocates.
Nationwide Answering Service Protocols-UPDATED 2023
Addressing Issues with Nationwide Answering Service
A quick reference one-pager for staff and volunteer Helpline advocates.
Center Helpline Schedule Overview
A quick look at how individual centers schedule staff and volunteers for the Helpline
RAINN Affiliate Call Reports
About the call reports
Fall 2022 Call Report
Information on Managing Challenging or Inappropriate Calls
From SARSSM: Spreadsheet Template to Track Callers
From SAPARS - Managing Challenging Calls
From SAPARS - Grounding Techniques
From SAPARS - Suggestions and Helpful Reminders
From SAPARS - Assessment Questions When Interacting With the People We Serve
From SAC&SC - Prank Calls, Frequent Callers and Challenging Calls
Statewide Helpline Information and Shared Practices
Includes lots of information about the components of the Statewide Helpline that are shared by all centers and also agreed upon guidance. This document will be updated when there are changes and as more shared guidance is developed.
Maine Sexual Assault Support Centers Operating a 24-hr Helpline - Hospitals, Counties & Towns Served
Outlines each of the centers respective service areas, the hospitals they serve and the center helpline contacts.
Maine Statewide Helpline One-Page Chart with Nationwide Account Numbers
A quick reference graphic for staff and volunteer helpline advocates.
Nationwide Answering Service Protocols-UPDATED 2023
Addressing Issues with Nationwide Answering Service
A quick reference one-pager for staff and volunteer Helpline advocates.
Center Helpline Schedule Overview
A quick look at how individual centers schedule staff and volunteers for the Helpline
RAINN Affiliate Call Reports
About the call reports
Fall 2022 Call Report
Information on Managing Challenging or Inappropriate Calls
From SARSSM: Spreadsheet Template to Track Callers
From SAPARS - Managing Challenging Calls
From SAPARS - Grounding Techniques
From SAPARS - Suggestions and Helpful Reminders
From SAPARS - Assessment Questions When Interacting With the People We Serve
From SAC&SC - Prank Calls, Frequent Callers and Challenging Calls
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Looking for the Maine Coalition Against Sexual Assault? Head to mecasa.org. |