Helpline Workgroup Meetings
This is an ongoing monthly meeting for center staff who manage and/or oversee Helpline operations at their local center.  Meetings occur on the third Wednesday of the month from 2:30p to 3:30p and are facilitated by the Intervention Coordinator at MECASA.
FY 2022 Meeting Notes
Meeting Zoom Link
​2022 Upcoming Meeting Dates
August 17th, 2:30-3:30
September 21st, 2:30-3:30
October 19th, 2:30-3:30
November 16th, 2:30-3:30
December 21st, 2:30-3:30
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Statewide Helpline Resources
Statewide Helpline Information Working Document

Maine Sexual Assault Support Centers Operating a 24-hr Helpline - Hospitals, Counties & Towns Served

Maine Statewide Helpline One-Page Chart with Nationwide Account Numbers

Center Helpline Schedule Overview
A quick look at how individual centers currently schedule staff and volunteers for the Helpline

Helpline Volunteer Recruitment Ideas 
For additional information go to the Volunteer Recruitment section of the Advocate Training page in this Toolkit

Information on Managing Challenging or Inappropriate Calls
From SAPARS - Managing Challenging Calls
​From SAPARS - ​Grounding Techniques
From SAPARS - ​Suggestions and Helpful Reminders
From SAPARS - ​Assessment Questions When Interacting With the People We Serve
From SAC&SC - Prank Calls, Frequent Callers and Challenging Calls